Though the answer may sound obvious to many of you, the question is still worth asking: What do we mean by patient satisfaction? Simply put, patient satisfaction is an indicator of how well the patient is being treated at your … Continue reading
In a world where your competitors are just a click away, meeting and exceeding patient expectations is the new marketing mantra. Today’s patients have access to an endless amount of information about your cosmetic surgery practice and the unique services … Continue reading
Your front-office staff is usually your patients’ first impression of your practice. Your front-office person represents your medical practice. Demonstrating unmatched patient service is essential. When a person calls your office, he or she is not looking for a chat. … Continue reading
One of the most important changes brought about by the Affordable Care Act (ACA) will kick in over the next few years when patient satisfaction becomes an integral part of physician payment. This is already the case in large practices … Continue reading
Today’s typical patient is dramatically different from the typical patient a generation ago. According to Pew Research, nine out of 10 American adults now use the Internet regularly. And that figure is even higher among certain demographics. For example, Internet … Continue reading
[youtube=http://www.youtube.com/watch?v=guLl7FJxbCU] Converting the highest possible percentage of new patient inquiries and tracking where those calls are coming from is especially imperative in a tough economy. Lori Waltz, Practice Builders Training Program Consultant, discusses how to overcome objections, answering the “Why … Continue reading
How Staff Training Can Increase Your Revenue The Value of 200 Lost Phone Inquiry Calls Even the American Medical Association (AMA) has weighed in on this issue. A recent AMA study shows that the average practice loses over 200 inquiry … Continue reading
Why 9 Out of 10 Doctors Don’t Market And Why You Should There are two reasons why physicians don’t market. One is that they already have the all the patients, case types, professional referrals and practice revenues they could ever … Continue reading
Webinar: Top Ten Successful Practice Marketing Secrets Register now: http://bit.ly/eIbsqp Cost: FREE Tuesday, January 25, 2011 5:00 PM- 6:00 PM Pacific Stand Time (Q & A session at the end of the webinar) Presenter: Jonathan Vidal Whether your practice is … Continue reading
Nine Ways to Help Achieve Patient Conversions Via Your Website Here are nine key areas in which your web strategy can deliver patient conversions for your practice: 1. Define the role of your website in your practice We can’t overemphasize … Continue reading
