Working exclusively with Medical Practices since 1979, we’re offering a free New Patient Strategy session with a Medical Targeting Expert !
Book Your Session NowWorking exclusively with Medical Practices since 1979, we’re offering a free New Patient Strategy session with a Medical Targeting Expert !
Book Your Session Now
Customer service will make or break your medical practice. In fact, according to a report, medical practices lose more than $41 billion a year due to bad customer service. And 96% of patient complaints are due to customer service, and only 4% are due to care quality. (SOURCE: Journal of Medical Practice Management).
No medical practice can afford the impacts of poor customer service. Consider:
A patient’s front-desk experience is often their first impression of your practice. The front-desk experience can make or break your practice. Consider:
Today, patient satisfaction is more critical to your practice success than ever before. In order to attract, connect, convert and retain patients, your entire team – front-desk staff, billers, office managers, techs and physicians – is responsible for cultivating an outstanding patient experience.
Customer service training includes:
We also offer in-person and virtual training programs for your convenience.
I had the privilege of getting to know Irene through her consulting at Practice Builders on Improving the Patient Experience. I was very pleased with the thoroughness of Irene’s preparation and delivery to my team members. Additionally, she did a great job of tailoring the training to our specific needs. I found Irene to be very pleasant to work with, eager to assist, and very knowledgeable of the healthcare industry and its current challenges. I would highly recommend Irene for similar projects and I look forward to working with her again.
~ Christopher Sizemore, Baptist Health Systems
We have worked with Irene in our office and clinic for several years. She is a consummate consulting professional who everyone is open and relaxed working with. She is non-threatening and encouraging in her interactions, which makes the staff agreeable to her suggestions. Her presentations are easy to identify with, and the staff continued to use the concepts she taught us in the everyday work situations.
Most importantly, Irene easily sees the healthcare world through the eyes of the patient. With her guidance, the entire staff has improved our patient communications. Irene helped us gain confidence in assessing the real needs of the patient and taught us how to communicate with the patient in a caring and satisfying manner. She is the most prepared consultant and delightful to work with.
~ Lou Rosenfeld, NP, Woman’s Health Nurse Practitioner/Bernard Rosenfeld, MD Obstetrics & Gynecolog
Irene Doti was very professional and specific. She opened dialog among our staff in a very effective and non-threatening way. She helped us clarify our mission statement and provided several “measurable” techniques by which to monitor our growth and engagement with our staff and patients. It was a pleasure to work with and learn from her valuable experience. She was the “evangelist” to get us excited…now it’s up to us to sustain and grow!
~ Andy Ferguson, Practice Administrator, Big Sky Dermatology, Bozeman, Montana
Irene stands out among the many practice consultants that I have used for her thorough preparation prior to her visit, her clear and direct focus on my needs, and suggestions for solutions. Her follow-up has also been very positive. Highly recommended!
~ John White, Orthodontist, Top Solo Invisalign Provider
How satisfied are your patients? According to recent statistics, 51% of patients would switch to a new healthcare provider to receive great customer service. Yet a whopping 81% of consumers are dissatisfied with their experience in the healthcare system, and the less they must engage with that system, the happier they are.
Whether you have a solo, small, large or multispecialty practice, our healthcare and operational management experts will train you and your staff to do the following:
Practice Builders’ customer service training is a full-day course that will fit any-size practice. Customer service training includes:
